Refunds & Cancellation

This describes exactly what the service does with money. It is written to match the software rather than to sound reassuring — where a refund is automatic we say so, and where it is not, we say that too.

If you are looking for property

The ₹99 introduction fee is charged once, only when you choose to pay it, and only after you have already watched a video of the property. In exchange you immediately receive the broker's name and phone number, and he receives yours.

Because the thing you are buying is delivered instantly and cannot be returned, this fee is not refundable as a matter of course. We will refund it in full, on request, in these cases:

• You were charged more than once for the same introduction.
• The contact details we gave you were wrong or unreachable.
• The broker never responded to you at all. Tell us within seven days.
• The property was materially not as shown in the video.

Ask by replying to any message we have sent you, or by writing to hello@nilayah.in. We answer within two working days and pay approved refunds back to the original payment method within five to seven working days.

If you are a broker

Money you have added to your balance and not yet spent is yours. Ask at any time and we will return the unspent amount to your original payment method within five to seven working days. Pausing or closing your account does not affect it.

Cancellation

There is no subscription to cancel on either side. A broker may pause his account at any time from his own page, which stops enquiries reaching him and leaves his balance untouched. Anyone may ask us to delete their details entirely — see the privacy page.